Q: Can I Return/Exchange an item that doesn’t fit correctly or if I simply changed my mind?

A: Yes! We want you to love your purchase. Items marked "Final Sale", Earrings, Hats and Hair Accessories are not eligible for Return/Exchange. Please reference the Return/Exchange page for full details.

Q: How many days do I have to Return/Exchange?

A: Once you have received your purchase, you have 14 days to ship it back to us. We do not cover S&H on returns/exchanges. Please reference the Return/Exchange page for full details.

Q: Is your Jewelry real silver/gold and or Nickel Free? 

A: Unless otherwise mentioned, our Jewelry is not real silver/gold or NF. Our accessories fall under the Costume/Fashion Jewelry category. Please reference our "Wardrobe Care" page for tips on caring after your purchases.  

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, Discover, American Express, and PayPal.

Q: Do I have to have a PayPal account  to purchase from your site?

A: No. You don't have to have a PayPal account, but all purchases are processed and protected by PayPal. Simply choose your payment option at Checkout. 


  • We try to provide as much information as possible in the item descriptions. If you have additional questions prior to purchasing, email us at info@sayira.com
  • Our measurements are an approximate and may vary slightly by piece and or size. 
  • Colors on Screen may vary slightly to actual product. We strive to post great product photos without altering color/size/details etc.
  • Unless an error was made on our behalf, S&H is 100% the responsibility of the purchaser on all returns and exchanges. We do not refund S&H for any reason. 
  • We reserve the right to decline any Returns/Exchanges that do not meet our policy. 
  • Any purchases made in person at local events, Art/Craft Fairs, Fashion Shows, Festivals etc. are “Final Sale” 

Our online boutique is available to shop 24/7, but please keep in mind that our Customer Service hours are Mon-Fri 9am-6pm EST. You may email us through our "Contact Us" page and we will reply within 24 business hrs.